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Refund Policy

We do not support dogs (cats) from puppy (kitten) mills or farms.

We trade only with prestigious breeders that raise their dogs and cats in an ethical, loving, and happy environments. That is why we can proudly advertise that our dogs (cats) are healthier than anywhere else.

Every dog (cat) that we take care of undergoes at least three medical examinations by our vet team and are shown to clients after their health has been verified.

However, even with the checkups mentioned above, if any unforeseen events occur we provide the following warranties:

* 14-day infectious disease warranty

We provide a 14-day warranty, from the date of receive regarding infectious diseases that have been clinically proven to cause illness. If an infectious disease occurs within 14 days of receive, customers can exchange their animal with another animal of equal value (the customer has to pay the shipping costs) or receive compensation for the animal’s medical costs.

The client must submit a diagnosis from a vet within 72 hours after discovering the infectious disease.

For more details, please contact +82-10-2334-9519 on Whatsapp.

* 1-year warranty for congenital/severe disabilities

We have a 1-year warranty, from the day of purchase, regarding all genetic/congenital disabilities that threaten a dog’s (cat’s) health.

If a licensed vet verifies, within a year of purchase, that a dog’s (cat’s) genetic/congenital disability can cause death, the client has a right to exchange their animal with a dog (cat) of equal value (the customer has to pay the shipping costs), or receive compensation for the animal’s medical costs.

The client must submit papers within 72 hours of the first diagnosis of the disability. The submitted papers will be reviewed by the Korean vet team, and additional papers may be requested.

For more details, please contact +82-10-2334-9519 on Whatsapp.

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The client cannot request an exchange/refund for their dog (cat) simply due to a change of heart.

The only circumstance for which clients can receive an exchange/refund is when the animal has a life-threatening, incurable defect.

Once payment is processed for the dog (cat), clients are deemed to have agreed with this matter.