Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
교환 및 반품안내
We do not support dogs (cats) from puppy (kitten) mills or farms. We trade only with prestigious breeders that raise their dogs and cats in an ethical, loving, and happy environments. That is why we can proudly advertise that our dogs (cats) are healthier than anywhere else. Every dog (cat) that we take care of undergoes at least three medical examinations by our vet team and are shown to clients after their health has been verified.
However, even with the checkups mentioned above, if any unforeseen events occur we provide the following warranties:
* 14-day infectious disease warranty
We provide a 14-day warranty, from the date of receive regarding infectious diseases that have been clinically proven to cause illness. If an infectious disease occurs within 14 days of receive, customers can exchange their animal with another animal of equal value (the customer has to pay the shipping costs) or receive compensation for the animal’s medical costs.
The customer must submit a veterinarian’s medical certificate (including the original photo of the dog/cat) within 72 hours of identification of the illness. For more details, please contact +82-10-2334-9519 on Whatsapp.
(Compensation for any illness or injury caused by the carelessness of the consumer after arrival, or skin disease occurring 72 hours after arrival not included.)
* 1-year warranty for congenital/severe disabilities
We have a 1-year warranty, from the day of purchase, regarding all genetic/congenital disabilities that threaten a dog’s (cat’s) health. (Luxating Patella (kneecap dislocation) cannot be refunded) Illnesses related to articulation or joint that occur due to the dog’s environment are excluded from the compensation. Please use an anti-slip mat on the floor and stairs on the sofa to avoid strain on your dog’s joints and create an environment safe from slippery floor.
A medical certificate (photo of dog/cat attached) by an authorized veterinarian is needed to explain that the genetic/congenital disorder of the dog (cat) can cause death, and that, because it is entirely caused by a genetic condition, the owner is not at fault.
The client must submit papers within 72 hours of the first diagnosis of the disability. The submitted papers will be reviewed by the Korean vet team, and additional papers may be requested. For more details, please contact +82-10-2334-9519 on Whatsapp.
ㅡ The client cannot request an exchange/refund for their dog (cat) simply due to a change of heart. The only circumstance for which clients can receive an exchange/refund is when the animal has a life-threatening, incurable defect. Once payment is processed for the dog (cat), clients are deemed to have agreed with this matter.